Securities
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iTrade
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TSCI System
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TDX System
Mobile / Tablet APP
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信e投 International / General Version
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SPTrader System
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Contact
Us
Us
Contacts & Branch Address
General Enquiry
Email
Address
26/F, CITIC TOWER, 1 TIM MEI AVE, CENTRAL, HONG KONG
Tel
Switchboard: 852 2237 6899
Monday-Friday: 9am to 6pm
Hong Kong Hotline: 852 2237 9338
China Toll Free Line: 400 818 0338
Night Shift Dealing Support Hotline: 852 2237 9466
Fax
Switchboard: 852 2104 6862
Account Executive： 852 2845 0151
Complaint
If you have any complaint about our services, please contact us via the following channels:
Mailing Address
26/F, CITIC Tower, 1 Tim Mei Avenue, Central, Hong Kong (Attention: Complaint Officer)
Tel
852 2237 6819
Fax
852 2104 6455
If you write to us, you should outline the facts of your case, your concerns, your suggestions and how we may contact you. If you call us, we ask that you provide us with information as detailed as possible, so we can review the matter quickly.
If you are not satisfied with our response, you may seek assistance from the “Financial Dispute Resolution Center”:
Email
fdrc@fdrc.org.hk
Address
Room 3701-04, 37/F, Sunshine Centre, 248 Queen’s Road East, Wanchai, HK
Tel
852 3199 5100
Branch Address
| Central Branch & CITICS Plus Center |
Room 2203-05, 22/F, Tower 2, Admiralty Centre, 18 Harcourt Road, Central, Hong Kong Telephone : 852 2237 8998 / 852 2237 6885 Fax : 852 2140 6093 |
| ICC CITICS Plus Center |
- Unit 7501 & 7507B-7508, 75/F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Telephone : 852 2600 7071 Fax : 852 2713 6133 - Unit 6806B-07, 68/F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong |
| Tsim Sha Tsui Branch |
G15-16, G/F, Park Lane (Site D), 111-181 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong Telephone : 852 2600 8183 Fax : 852 2425 8300 |
| Mong Kok Branch |
16/F, Hang Seng Mongkok Building, 677 Nathan Road, Mong Kok, Kowloon, Hong Kong Telephone : 852 2237 9306 Fax : 852 2397 8857 |
| North Point Branch |
Room 805-6, 8/F, Olympia Plaza, 255 King's Road, North Point, Hong Kong Telephone : 852 2216 8383 Fax : 852 2216 8388 |
