Contacts & Branch Address

General Enquiry

Email

csi-callcentre@citics.com.hk

Address

26/F, CITIC TOWER, 1 TIM MEI AVE, CENTRAL, HONG KONG

Tel

Switchboard: 852 2237 6899

Monday-Friday: 9am to 6pm

Hong Kong Hotline: 852 2237 9338

China Toll Free Line: 400 818 0338

Night Shift Dealing Support Hotline: 852 2237 9466

Fax

Switchboard: 852 2104 6862

Account Executive： 852 2845 0151

Complaint

If you have any complaint about our services, please contact us via the following channels:

Email
csiwmcomplaint@citics.com.hk

Mailing Address

26/F, CITIC Tower, 1 Tim Mei Avenue, Central, Hong Kong (Attention: Complaint Officer)

Tel
852 2237 6819
Fax
852 2104 6455

If you write to us, you should outline the facts of your case, your concerns, your suggestions and how we may contact you. If you call us, we ask that you provide us with information as detailed as possible, so we can review the matter quickly.

If you are not satisfied with our response, you may seek assistance from the “Financial Dispute Resolution Center”:

Email
fdrc@fdrc.org.hk
Address
Room 3701-04, 37/F, Sunshine Centre, 248 Queen’s Road East, Wanchai, HK
Tel
852 3199 5100

Branch Address

Central Branch & CITICS Plus Center	Room 2203-05, 22/F, Tower 2, Admiralty Centre, 18 Harcourt Road, Central, Hong Kong Telephone : 852 2237 8998 / 852 2237 6885 Fax : 852 2140 6093
ICC CITICS Plus Center	- Unit 7501 & 7507B-7508, 75/F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Telephone : 852 2600 7071 Fax : 852 2713 6133 - Unit 6806B-07, 68/F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong
Mong Kok Branch	16/F Hang Seng Mongkok Building, 677 Nathan Road, Mong Kok, Kowloon Telephone : 852 2237 9306 Fax : 852 2397 8857
North Point Branch	Room 805-6, 8/F, Olympia Plaza, 255 King's Road, North Point, Hong Kong Telephone : 852 2216 8383 Fax : 852 2216 8388